At The Golden Vanity, our purpose is to insure your experience exceeds your expectations. Below are our policies that will help our team be able to provide all of our guests with the best service possible, while maintaining a high level of professionalism for our brand.
As curtesy to our service providers and other guest we do ask you to please arrive 15 minutes prior to your reservation. This will allow us to check you in and allow you to relax, enjoy a beverage and browse in our in house boutique (Mode Elle Boutique). In the case you are running behind for your reservation, we ask to please contact The Golden Vanity as soon as you are aware of your late status. This will allow your stylist to evaluate your reservation and plan accordingly. If you arrive 15 minutes or later for your scheduled reservation, you may be asked to reschedule or modify said reservation.
BOOKINGS + CANCELLATIONS
For all appointment bookings it is required to have a credit card on file.
If you need to cancel or reschedule your reservation, we ask you do so 24 hours in advance. If it is less than 24 hours, you will be subject to a forfeit 25% of your scheduled reservation total. All "no shows" will forfeit 50% of scheduled reservation total. This charge will be applied to the credit card used to reserve the reservation.
We happily accept young clients, however we do asks that any children not receiving a service remain supervised.
We ask that you silence your cellphones while receiving services as respect to the experience for other guests around you.
RETURNS + SERVICE ADJUSTMENTS
Here at The Golden Vanity we guarantee both our products and our services. In the case you are dissatisfied with retail you've purchased, you have 14 days from purchase date to exchange for a more fitting product. In the case we have not met your expectations with your services we would like to invite you back within 7 days of your service for a complimentary adjustment; we do not offer service refunds.